REFUND POLICY
Last updated December 31, 2025
This Refund Policy for Data Sniper ("we," "us," or "our"), describes our guidelines regarding refunds and cancellations for our digital services and Chrome Extension ("Services"). At Data Sniper, we strive to provide the best data scraping experience. Because our Services are digital products, we have established the following policy to ensure fairness for both our users and our company.
SUMMARY OF KEY POINTS
This summary provides key points from our Refund Policy, but you can find out more details about any of these topics by using ourtable of contents below to find the section you are looking for.
Do we offer a free trial? Yes, we offer a 3-day (or 7-day, depending on the plan) free trial for new users to test the full features of EcomGrab before a subscription begins.
Are digital products returnable? No. Since our products are digital software and data extraction tools, they cannot be "returned" in the traditional sense once accessed.
Under what conditions do we issue refunds? We issue refunds primarily for technical failures of our software that we cannot resolve, or if a duplicate payment was made accidentally.
How do I cancel my subscription? You can cancel your subscription at any time through your dashboard or by contacting our support team.
When will I receive my refund? Once approved, refunds are typically processed within 5-10 business days depending on your bank or payment provider.
TABLE OF CONTENTS
1. FREE TRIAL AND SUBSCRIPTIONS
We provide a Free Trial period to ensure that our scraping tools meet your requirements. We encourage all users to fully utilize the trial period. After the trial ends, your chosen subscription plan will begin. If you do not cancel before the trial expires, you will be charged for the initial term.
2. REFUND ELIGIBILITY
As a provider of digital data tools, we generally do not offer refunds once the subscription has been actively used. However, you may be eligible for a refund if:
- There is a verified technical issue with the EcomGrab extension that prevents you from using the service.
- You were charged due to a technical error on our payment gateway.
- You requested cancellation before the billing cycle renewed but were still charged.
3. CANCELLATION POLICY
You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the Premium features until the end of your current billing period. No partial refunds are provided for the remaining days of a month or year if you cancel early.
4. REFUND PROCESS
To request a refund, please follow these steps:
- Contact our support team via email at support@data-sniper.com.
- Include your Order ID or the email address used for the purchase.
- Briefly explain the reason for your refund request (e.g., technical error description).
We will review your request and notify you of the approval or rejection within 48 hours. If approved, your refund will be processed to your original method of payment.
5. CONTACT US
If you have questions or comments about this policy, or wish to request a refund, you may contact us via: